Refund policy

Our goal is to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a fair and transparent return and refund policy. You may request a return or refund within 30 days from the date you receive your order. To be eligible for a return, the product must be unused, unwashed, and in its original condition and packaging, including all accessories, manuals, and tags.

Once your return request is approved, you will be responsible for securely packaging and shipping the item back to us unless the product is defective, damaged, or incorrect. After we receive the returned product, it will be carefully inspected. If the return meets our eligibility requirements, we will process the refund to your original payment method. Refunds typically take a few business days to appear, depending on your bank or payment provider.

Refunds will not be issued for products that show signs of use, damage caused by improper handling, or missing packaging. For hygiene and safety reasons, certain baby products may be non-returnable once opened, unless they arrive defective or damaged. Shipping fees are non-refundable unless the return is due to an error on our part.

In the event that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos as evidence. We will arrange a replacement or full refund at no additional cost. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.